{"id":1885,"date":"2023-04-25T09:05:38","date_gmt":"2023-04-25T07:05:38","guid":{"rendered":"https:\/\/www.camping-bord-de-loire.com\/frequently-asked-questions\/"},"modified":"2025-12-03T16:27:06","modified_gmt":"2025-12-03T15:27:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.camping-bord-de-loire.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n\n\r\n <\/div>\r\n<\/section>
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General<\/h2>
I haven’t received a booking confirmation or entry voucher, what should I do?<\/span><\/summary>

You can simply contact us by email so we can send it to you as soon as possible.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are animals allowed at the campsite?<\/span><\/summary>

Yes, of course, we want you and your companions to have a great holiday. They must be kept on a leash and their waste picked up by you. We do not accept categorized dogs. <\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the campsite secure at night?<\/span><\/summary>

Yes, the gates are closed from 11 PM to 7 AM. The campsite also has a 24\/7 video surveillance system. <\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Can we pay for the booking with ANCV Holiday Vouchers \/ ANCV Connect Holiday Vouchers?<\/span><\/summary>

Yes, to do so, you need to send them to us by mail or choose the ANCV Connect Holiday Vouchers option when paying for your booking.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

What are the reception opening hours?<\/span><\/summary>

Reception and the campsite are open year-round, 7 days a week:\r\nJan 1 – Mar 15: 10 AM – 12 PM \/ 4 PM – 7 PM\r\nMar 16 – May 31: 9 AM – 12 PM \/ 3 PM – 7 PM\r\nJun 1 – Jun 30: 9 AM – 12 PM \/ 2 PM – 7 PM\r\nJul 1 – Aug 31: 9 AM – 12 PM \/ 2 PM – 8 PM\r\nSep 1 – Sep 30: 9 AM – 12 PM \/ 2 PM – 7 PM\r\nOct 1 – Oct 31: 9 AM – 12 PM \/ 3 PM – 7 PM\r\nNov 1 – Dec 31: 10 AM – 12 PM \/ 4 PM – 7 PM<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

What are the refund conditions in case of cancellation?<\/span><\/summary>

You can purchase cancellation insurance when booking.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is it possible to modify my booking?<\/span><\/summary>

It depends on your specific case; please refer to our general terms and conditions of sale.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is a security deposit required?<\/span><\/summary>

Yes, all rentals are subject to a \u20ac250 security deposit.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

What documents do I need to provide upon arrival?<\/span><\/summary>

Any document proving your identity (passport, ID card\u2026)<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the campsite VACAF approved?<\/span><\/summary>

Yes, please send us your request by email (name, first name, beneficiary number, department, stay dates, type of rental, and number of adults and children).<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Accommodation <\/h2>
Are sheets and towels included in the accommodation?<\/span><\/summary>

No, you can purchase the Flower Travel pack when you make your booking.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is Wi-Fi available at the campsite?<\/span><\/summary>

Yes! Enjoy 2 hours free for 6 users per stay, with the option to extend as needed. Wi-Fi covers the entire campsite. <\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Can we add a tent next to a mobile home?<\/span><\/summary>

For comfort reasons, only some rental units allow this.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the mobile home equipped with a parasol?<\/span><\/summary>

Yes, you can enjoy the terrace while being protected from the sun.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Do you have accessible accommodation for people with reduced mobility?<\/span><\/summary>

Yes, a 2-bedroom mobile home is available and offers full comfort for people with reduced mobility.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is there a TV in the mobile homes?<\/span><\/summary>

Yes, all our rental units are equipped with televisions (excluding Lodges Marquises and Abricyclos).<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Aquatic Areas<\/h2>

<\/h2>
Are food and drinks allowed in the aquatic area?<\/span><\/summary>

No, for hygiene reasons, the consumption of food and drinks is prohibited within the pool area.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are swimming briefs mandatory at the pool?<\/span><\/summary>

Swimming briefs are mandatory; all other swimwear is prohibited. In case of non-compliance, you will not be allowed access to the pool. <\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are qualified lifeguards present around the pools?<\/span><\/summary>

No, children are the responsibility of their parents.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the pool heated?<\/span><\/summary>

Yes, to ensure comfort throughout the season, the pool is heated.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the pool accessible to campsite visitors?<\/span><\/summary>

No.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are animals allowed in the aquatic area?<\/span><\/summary>

No.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Activities<\/h2>
What are the start and end times for the activities?<\/span><\/summary>

All activities will end at 11 PM for everyone’s well-being.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are all activities free to access and without reservation?<\/span><\/summary>

Please check the program on the Flower app to see the access conditions.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

From what age are children admitted to the activities?<\/span><\/summary>

The mini-club is accessible from 5 years old.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

When do the activities start during the season?<\/span><\/summary>

Activities start with the summer school holidays.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Do theme nights need to be booked?<\/span><\/summary>

Booking is recommended.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

How can I get the calendar or schedule of activities?<\/span><\/summary>

The Flower app will inform you throughout your stay.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Surroundings <\/h2>
What is the distance between the campsite and the banks of the Loire?<\/span><\/summary>

The banks of the Loire are located 20 meters from the campsite gates.\r\n<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is swimming allowed?<\/span><\/summary>

Swimming in the Loire is strictly prohibited, but you can enjoy the banks of the Loire to relax.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are excursions available departing from the campsite?<\/span><\/summary>

By canoe, on foot, or by bike, everything is possible departing from the campsite.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the campsite close to the town center?<\/span><\/summary>

You will be a 15-minute walk from Sully-sur-Loire town center and all its amenities by crossing the footbridge.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Are there activities on the banks of the Loire?<\/span><\/summary>

The town of Sully organizes the Sully Plage activities in July and early August.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Where are the cycle paths located?<\/span><\/summary>

La Loire \u00e0 V\u00e9lo and the cycle paths are located at the edge of the campsite; you can use the small gates to access them.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Where is the nearest tourist office?<\/span><\/summary>

The Sully-sur-Loire tourist office will welcome you and inform you about all the activities to do in the surrounding area.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Can I walk to a supermarket?<\/span><\/summary>

You will find a supermarket 1.8 km away and a small town grocery store in Sully-sur-Loire.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Is the campsite served by public transport?<\/span><\/summary>

Yes.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

Services<\/h2>
Can we rent bikes at the campsite?<\/span><\/summary>

The campsite does not offer bike rental. Our partners such as Intersport Saint-P\u00e8re-sur-Loire, Arcat\u00e8ne, and Passion 2 Roues in Sully-sur-Loire offer this service. Feel free to book in advance. <\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div>

What are the opening hours and period for the snack bar?<\/span><\/summary>

The snack bar is open for dinner during high season in July and August.<\/em><\/p><\/div><\/div><\/details><\/div><\/div><\/div><\/div><\/div>\n\r\n <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"sujet":[],"class_list":["post-1885","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ | Frequently Asked Questions<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Frequently Asked Questions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.camping-bord-de-loire.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Le Jardin de Sully\" \/>\n<meta property=\"article:publisher\" 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